Refund policy

Return & Refund Policy

At SAMDIYA, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

7-Day Return Policy

We offer a 7-day return policy, which means you have 7 days after receiving your order to request a return.

To be eligible for a return, your item must:

Be unused and in the same condition as received.
Be in its original packaging with all tags and accessories.
Include the receipt or proof of purchase.

To initiate a return, please contact us at samdiya658@gmail.com with your order details.

Return Address:
[INSERT YOUR RETURN ADDRESS HERE]

Please do not send your item back without contacting us first. Returns sent without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at samdiya658@gmail.com with your order number and clear photos of the issue.

We'll review the issue and work to resolve it as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

Personalized or custom-made products
Gift cards
Clearance or sale items
Perishable goods (if applicable)
Personal care products (if applicable)
Hazardous materials, flammable liquids, or gases

If you're unsure whether your item is eligible for return, please contact us before placing your order.

Exchanges

We currently do not offer direct exchanges.

If you'd like a different item, please return the eligible product following our return process. Once your return is approved, you may place a new order.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, without providing a reason.

To qualify, the item must be unused, in its original packaging, with all tags attached, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 7–10 business days. Please note that your bank or credit card provider may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at samdiya658@gmail.com.